Account Deletion

This page explains how to request deletion of your Esnaf.io account (the esnaf.io web application and the Esnaf.io mobile app for Android and iOS) and what happens to your data when you do.

How to delete your account

In the app (fastest): sign in, open Profile (Profil), scroll to the "Delete account" section and confirm by typing the confirmation word. Your account is deleted immediately — no email needed.

If you can no longer sign in: send an email to support@esnaf.io from the email address your account is registered with, with the subject line "Account Deletion", and include the company name you use in Esnaf.io. We will confirm the request by replying to your registered address before deleting anything; deletion completes within 30 days of confirmation.

What is deleted

• Your user profile: name, email address, sign-in identifiers (including Google/Apple sign-in links) and notification tokens.
• Your company workspace and its business records: products, stock and warehouse data, contacts, ledgers, quotes and documents you created.
• Uploaded images and files, and any print templates you designed.

What may be retained

• Invoices and other commercial documents that we are legally required to keep (for example under applicable tax and commercial record-keeping laws) are retained for the statutory retention period and then permanently deleted.
• Residual copies in encrypted backups are purged automatically within 90 days.

Subscriptions purchased through Google Play or the App Store must be cancelled separately in your store account; deleting your Esnaf.io account does not cancel a store subscription.

You can also request deletion of specific records without closing your account by writing to the same address.