Refund Policy

12-day free trial, voluntary subscription model, 14-day money-back guarantee, and refund conditions for esnaf.io services.

Table of Contents

1. Overview
2. Free Plan and 12-Day Trial
3. Voluntary Subscription Model
4. Refund Eligibility & 14-Day Money-Back Guarantee
5. Non-Refundable Circumstances
6. Beta Service Refund Conditions
7. How to Request a Refund
8. Refund Processing
9. Alignment with Consumer Rights (EU/EEA)
10. Changes to This Policy
11. Contact Information

1. Overview

esnaf.io is committed to customer satisfaction and transparency in our billing practices. This Refund Policy explains:

• How our free plan and 12-day premium trial work
• Our 14-day money-back guarantee for all new subscriptions
• Special conditions during our beta phase

Key Principle: We believe in earning your business. You can use our free plan indefinitely, try premium features for 12 days at no cost, and are protected by a 14-day money-back guarantee when you subscribe.

2. Free Plan and 12-Day Trial

Free Plan

esnaf.io offers a free plan with limited features that you can use indefinitely:

• No credit card required
• No time limit
• Access to basic accounting features

12-Day Free Trial (Paid Features)

When you register for esnaf.io, you can try all premium features free for 12 days.

Important: We do not require a credit card during the trial period.
Your trial will not automatically convert to a paid subscription.

What Happens After 12 Days?

When your trial ends, you can either subscribe to a paid plan to keep premium features or continue using the free plan. You will not be charged unless you voluntarily provide payment details.

3. Voluntary Subscription Model

esnaf.io operates on a voluntary subscription model:

• You must actively choose to subscribe to a paid plan.
• You provide payment information only when you are ready to pay.
• Your subscription begins immediately upon payment authorization via our merchant of record, Paddle.com.

Once subscribed, you authorize automatic recurring charges based on your chosen billing cycle (monthly or annual). You can cancel at any time, which will stop future charges and revert your account to the free plan at the end of your paid period.

4. Refund Eligibility & 14-Day Money-Back Guarantee

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for your first subscription payment.
If you are not satisfied with our service for any reason, you can request a full refund within 14 calendar days of your initial purchase.
This guarantee applies to all our paid plans (both monthly and annual).

All refunds are processed through Paddle.com, our authorized reseller and payment processor, in accordance with Paddle’s Buyer Terms.

To request a refund under this guarantee, please contact support@esnaf.io within the 14-day period.

Other Circumstances Eligible for Refunds

You are also eligible for a refund under the following conditions:

1. Payment Processing Errors – If you were charged incorrectly due to a technical error.
2. Duplicate Charges – If you were charged multiple times for the same billing period.
3. Major Service Outages (Beta Phase) – If the service is unavailable for more than 72 consecutive hours.
4. Unauthorized Charges – If your payment method was charged without your authorization.

5. Non-Refundable Circumstances

We do not offer refunds in the following situations, especially after the 14-day money-back guarantee period has expired:

No Refund Scenarios:

1. Free Plan Users – You were never charged, so no refund is applicable.
2. Subscription Renewals – The 14-day guarantee applies only to the initial payment, not to recurring renewal charges.
3. Mid-Billing Cycle Cancellations (After 14 Days) – If you cancel after the first 14 days, your subscription will remain active until the end of the paid period, after which it will revert to the free plan. No refund will be issued for the remaining time.
4. Change of Mind (After 14 Days) – If you decide you no longer want the service after the 14-day refund period ends.
5. Lack of Use – If you paid for a subscription but did not actively use the services.
6. Terms Violations – If your account was terminated for violating our Terms and Conditions.
7. Beta Instability – Minor bugs or temporary disruptions inherent to beta software (unless exceeding the 72-hour outage threshold).

6. Beta Service Refund Conditions

Because esnaf.io is currently in a beta phase, you acknowledge that the service is experimental.
By subscribing, you agree that service availability is not guaranteed and that you should maintain your own backups.
Our refund policy for major outages is adjusted to a 72-hour consecutive downtime threshold.

7. How to Request a Refund

1. Email Our Support Team: Send a refund request to support@esnaf.io or billing@esnaf.io.
2. Include Required Information: Your full name, email address associated with the account, and the date of the charge.
3. Review & Processing: We will review your request and, if approved, process the refund within 5–10 business days via Paddle.com to your original payment method.

8. Refund Processing

Approved refunds are initiated within 3 business days.
It may take an additional 5–10 business days for the funds to appear in your account, depending on your bank or card issuer.
Refunds are issued in the same currency as the original charge.

9. Alignment with Consumer Rights (EU/EEA)

Our standard 14-Day Money-Back Guarantee, as described in Section 4, is our single, worldwide policy for all customers.
This policy meets and exceeds the requirements of the statutory 14-day right of withdrawal for consumers in the European Union (EU), European Economic Area (EEA), and the United Kingdom (UK).

There is no separate process; all customers can use the simple refund request process outlined in this policy.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time.
We will notify active subscribers of any material changes via email or an in-app notification.

11. Contact Information

Refund Requests & Billing Questions

Email: billing@esnaf.io
Alternative: support@esnaf.io

Payment Processor (Paddle.com)

For payment processing issues:
Website: https://www.paddle.com/support

Summary of Key Points

• ✅ Free plan available indefinitely.
• ✅ 12-day premium trial with no credit card required.
• ✅ No automatic charges – you must voluntarily subscribe.
• ✅ 14-day money-back guarantee on the first subscription payment for any reason.
• ✅ Full refunds for payment errors, duplicate charges, or major service outages.
• ❌ No refunds for subscription renewals or after the first 14 days.

Last updated: October 10, 2025

For the most current version of this policy, visit: https://esnaf.io/refund-policy